Front Desk/ Admin Support

We’re looking for a Front Desk/Administrative Support candidate to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The "ideal" candidate will have the following qualities: friendly, personable, engaging, works well with others (true team player, disciplined, able to multi-task, fast learner, receptive to feedback, organized, proficient on medical/mental/behavioral verbiage, and able to deal with complex patient engagements. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while they are at Metta Counseling and Wellness.

Requirements:

• Experience working with mental/behavioral patients but not required

• 2+ years experience working in a medical office. (Experience in psychiatry office preferred)

• Proficient in Microsoft Office with exposure to some data management software experience

• Proven experience as front desk representative, agent, or relevant position

• Familiarity with office machines (e.g. fax, printer, etc.)

• Proficient in English (oral and written)

• Strong communication and people skills

• Excellent organizational and multi-tasking abilities

• Problem-solving skills

• Customer service orientation

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Responsibilities:

• Strong listening and communication skills

• Contribute to a positive work environment

• Be courteous and tactful with patients, visitors, and the public

• Maintain patient confidentiality

• Check in clients and take check intake paperwork is complete

• Collect payment and copays at time of service

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper, etc.)

• Greet and welcome guests

• Help manage insurance co-pays/deductibles

• Take payments for appointments

• Answer questions and address complaints

• Answer all incoming calls and redirect them or keep messages

• Schedule new clients with the right therapist

• Receive letters, packages, etc., and distribute them

• Check, sort, and forward emails

• Monitor office supplies and place orders when necessary

• Keep updated records and files

• Assisting with projects as needed

Employee position

Job Type: Part-time 15-20 per week

Pay: $15.00 per hour

Schedule: Flexible Monday to Friday

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Resume to mettautah@gmail.com  subject: Frontdesk